Why is Comcast"s customer service so bad?

Why is Comcast"s customer service so bad?
Comcast"s customer service policies have come under fire after a recorded phone call went viral. Nilay Patel talks to Adrianne Jeffries about Comcast Confessions, an investigative reporting...

My Comcast Nightmare

My Comcast Nightmare
This is a series of calls made to Comcast Customer Service on 12/20/2014. I spoke to several different people, promises were made, lies were told, and my situation is still not resolved. I...